Refund & Delivery Policy

Last updated: 7 October 2026

We want you to be happy before you pay, which is why every order works like this:

• See before you pay: you review watermarked previews and request changes for free. You only pay when you are happy.
• First order guarantee: if the batch on your first paid order isn't right for you, tell us before downloading and you won't be charged.
• Express guarantee: if we miss the 1-hour Express delivery, the Express fee is refunded.

After payment

Because edited files are digital and become available as soon as you pay, payments are generally non-refundable once the full-resolution files have been downloaded. If there is a problem with delivered files, we will fix it free of charge.

A refund is given if:

• you were charged twice or charged the wrong amount
• we cannot deliver the order you paid for
• you paid but have not downloaded the files and cancel within 24 hours

How refunds are paid

Approved refunds are made to the original payment method through Razorpay, in the currency you paid in, usually within 5–7 working days. Exchange rate differences on international cards are set by your bank.

Delivery

All services are delivered digitally through your client portal and by email notification. No physical goods are shipped. Standard delivery is 12–24 hours; Express is 1 hour for eligible photo orders.

Contact

To request a refund, email us with your order number.

Pulled Pixels, Ambala Cantt, Haryana, India
Email: info@pulledpixels.com · WhatsApp: +91 70155 01727